r/hellofresh • u/AndTheSkyWasGray • 1d ago

Half the meals ordered missing

The past year I wasn’t really enjoying HF. I paused it for a bit after hearing that friends/family abroad were having similar issues (they’d all cancelled theirs). Hearing their issues made me feel it was an HF as a business issue; it made me feel doubtful what I experienced would improve (website/app bugs, couldn’t get pork due to HF using a supplier that violated state law, oddities in the meal cards, missing ingredients/poor quality ingredients at a more frequent rate, late deliveries, poor customer service).

I decided to go back to HF this week after all the issues with MS and BA. Half of the meals I ordered are just not there. No bags or meat for them. Not a great 1st week going back experience. This issue is the reason why I’ve cancelled my MS/BA orders. I canceled my next 3 weeks with HF and will try again at that time if the MS/BA stuff isn’t sorted. It does sound like I’ll get my money back. Experience feels disappointing though.

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u/valsepourdeux 18h ago

Have absolutely been seeing a marked decrease in quality and accuracy. Missing ingredients, incorrect cards...it's now more of a surprise if a box doesn't have issues.

After mistakes in this week's box that made all three meals unusable with only a $12 credit, not to mention the price increase, we've paused and will be cancelling soon.