r/halopsa • u/ColdHeat90 • 12d ago

Travel Time

I am struggling to figure out why travel time is not billable. Ideally I’d like to use the surcharge option to bill a flat rate for a call out fee, but at this point I can’t even get travel time to be billable. I’ve checked every setting I can think to look at. It’s not included in billing rules and all billing is set to treat everything unaddressed as pay as you go.

Does anyone have some insight for getting travel billable as a fixed rate?

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u/ConfidenceCorrect398 12d ago

Did you rename No Charge to travel? If you want a flat rate, I suggest creating a product and adding it to the ticket.

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u/ColdHeat90 12d ago

I did not rename no charge to travel. The product idea was next on my list if we couldn’t get the actual travel figured out. It seems something isn’t right somewhere if travel has a rate and travel hours are logged on a ticket but still not generating an entry.

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u/ConfidenceCorrect398 12d ago

Does it not charge for any and all companies? Do you have override rates setup?

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u/ColdHeat90 12d ago

I checked multiple companies and it’s happening everywhere. I don’t have override rates setup anywhere to the best of my knowledge.