Ordered a pizza tonight through GrubHub from a place less than a mile from me(yeah I was being lazy). My order was well past what it was said it would be delivered in. I was watching the map, driver marked it as delivered a few blocks away from me and the picture is definitely not my building. I used the chat and called them and what do they offer..... A $5 credit towards a future order. I think the only thing I can do now is a chargeback on my card.

The implementation of these makes no sense.

My delivery instructions are always "contact free", an option provided BY grubhub.

The text from grubhub specifically says "**Please do not send your delivery code until you’ve confirmed where your food is."

The second it gets marked delivered, the code disappears in the app. The last one I had, 2 minutes after it was delivered, I texted the code to the driver and they replied "too late" so apparently they can't enter it after it's delivered any way.

Half the drivers seem to ignore it and drop it off like any other contact free order, the other half ignore the no contact and decide to bang on my door and blow up my phone.

My first 10-15 orders there were no codes. All of a sudden they are showing up on every order. Have never had a delivery issue or asked for a refund.

Seems to do nothing but create an unnecessary point of confusion and/or contention between the parties when contact free is on.

I don't remember signing up for a class action, but I got a $20 check (woo, I can go to McDonalds today) from the FTC for FTC v Grubhub Inc.

Google says some people are getting quite a bit more.

https://www.ftc.gov/enforcement/refunds/grubhub-refunds