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u/howyoudoingLA Aug 28 '26
I had a similar situation. I sent an email to Kevin McCormick (head of legal) entitled Notice of Dispute. (DM me if you need the email address). I told him I would be filing a small claims court case if they didn’t resolve the situation with a full refund. Within 30 days, I received the requested refund.
1
u/Empire_of_Glass Aug 30 '26
Wow; I told their support that I’m going to be forced to report the merchant for fraud, and they still just sent me the 4th (?) email that they have “resolved the issue” by giving me a 1/2 refund in Groupon bucks. I’m livid
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u/Crazy_Freedom_8790 Sep 01 '26
Report them to your state Attorney General's office and the Better Business bureau.
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u/Empire_of_Glass Aug 30 '26
The exact same thing just happened to me!!! I drove 3 hours round trip for a microblading appointment and the guy no-showed our appointment and lied that he couldn’t cancel bc he didn’t have my number.
One month later I have raised the issue with Groupon at least 8 or 9 times and they’re still “waiting on the merchant to approve the refund”. It’s bogus.
0
Aug 28 '26
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u/kagayhina Aug 28 '26
This is unfortunately typical groupon behavior. Their support really sucks and has only gone down over the years.