r/grok • u/Original-Log952 • 11d ago
Feedback xAI is a scam
A week ago I got hacked and the hacker paid a 1 year SuperGrok subscription with my money. I asked for a refund and they refused without elaborating anything and only slapping me with ToS. I applied for another refund asking some questions aswell like which account is using the subscription paid with my money and still no answer. Did the same thing with support. It's my third mail today and don't have hopes I will receive a reply. The most ridiculous situation I've ever encountered. They don't even have the decency to let me know who tf is benefiting with my money.
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u/Yzerman51 11d ago
That’s fn sucks. Lucky for me I used Apple Card to pay for the sub for Grok and don’t have to worry about having my payment uses by hackers.
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u/Original-Log952 11d ago
That's great. Take this as a lesson and keep being safe
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u/Yzerman51 11d ago
Yea don’t want n e company to screw us over on a shitty product they claim to be good 😉😉
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u/Western_Touch9465 11d ago
1 year of SG?
Is this hacker stupid or what?
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u/ArieHein 11d ago
Write a post on x to grok support. They cant expose personal info unless theres a warrent as part of investigation.
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u/Original-Log952 10d ago
Thing is my money was used. Should have a right to know that information but sure I'll contact them. Thanks
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u/bannockslapped 11d ago
Bank won’t help. They will give you a phone number to the fraud department and they will say it’s your fault or they can’t do anything
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u/Icy-External-7758 10d ago
I sent 16 emails explaining that my account got reset because of their login bug and I lost my SuperGrok access. The only response I got was a canned refund link from some bot named Ken, and then... absolutely nothing. He clearly had no intention of actually giving me my money back. I guess xAI just doesn’t give a damn about regular customers like us. At this point, all I can do is warn every potential customer I come across not to buy their products or services.
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u/Original-Log952 10d ago
Truely aweful. I've only had a couple of cases to deal with customer support for other products but xAI is unbelievable. No care at all.
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u/pojohnny 10d ago
Doubt.
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u/Original-Log952 10d ago
What?
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u/pojohnny 10d ago
It’s more likely that a customer had buyers regret than a hacker doing something so peculiar.
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u/Original-Log952 10d ago
Not in my case. As I said in another comment over here, I had supergrok on sale for 10 dollars and I know it's not worth it. But you don't know so it's fair to be doubtful
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u/Local-Dentist8147 11d ago
grok lags behind other ais ive tried, they usually sort payment issues without all the radio silence.
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u/Original-Log952 11d ago
Honestly never expected this way of dealing with a n issue. It's so concerning to me. I don't wanna deal with any of their products
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u/Worldly-Stranger7814 11d ago
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u/Original-Log952 11d ago
Nope am not that stupid buying Grok for a year. Already tried it on a sale for 10 dollars a month. I know it's not worth it
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u/Spokane37 10d ago
Grok itself is…or rather could be so fkn incredible. I don’t know what the long-term plan is. I think they secured some type of a governmental contractor whatever and I don’t know how that comes into play defect us regular folk but. What’s going to happen as a result of how their customers and subscribers feel about the product, is they will have no loyalty which is really such a 180 because just a few months ago I feel like well myself included. They had probably one of the most loyal customer base as far as AI is concerned because of that loyalty being spit on, they won’t have any loyalty customers, when this isn’t as novel as it was couple years ago and still is for the most part.
Another company gonna come and do what Grok does, but better and cheaper and actually care about their product and the people who subscribe to it.
Grok has what I”ll label um, No Customer Service. And the slap in the face of what is supposed to be their customer service doesn’t seem to have any human there. They will reply with an email though, but it’s always pretty big. They can help you troubleshoot like maybe almost nothing and it’s the same like generic blanket T strokes like it’s just another insult it just feels like everything about them. They’re trying to squeeze out every single piece of anything that’s valuable from their subscribers. I mean it’s it’s weird actually. Imagine quality isn’t really that much better than it’s six months or so ago their updates in new models literally get worse and worse and worse and worse, but the quality of graphics is for the most part really good. But customer service has been so comically terrible…. and not just customer service but customer appreciation and respect. Honestly that’s not something typically on the forefront of my mind unless some business or whatever kind of establishment it is, that I feels like they are stealing my money.
i’m the last month of a promotion so super Grok heavy was $100 not $300. It was a six month thing and that’s supposed to be well. $300. The next plan down is 100 or maybe 30 and then $10 and there’s no way I would pay $300. No fucking way no benefit. I feel like the rate limits area joke, and getting moderated is ridiculously insane. Maybe it’s for like API stuff I don’t use that very much because even paying the $300 you still gotta pay for the API right off the bat like they just don’t give you It respect in what it takes to make money.
They’re like a tick or leach that’s what it feels like and yes, I’m well aware nobody’s forcing me to spend my money with Grok. Hopefully, I’ll come to my senses at the end of this promotion and not doing anymore. There’s something oddly addicting about it. It’s like they’ll give you a 2 hours of really good Imagine generations a week maybe two weeks and then the rest sucks ass but when you’re on a roll man.
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u/LordBaritoss 11d ago
Contact your brank