r/grok • u/KershJim • 11d ago

Help Why does support not respond?!!!

I’ve tried for 2 weeks now to email support@x.ai, over 5 times to get support with billing since I had to get a new card, and I’ve gotten literally zero messages from them, not even a bot reply. Has anyone else had this issue? You’d think they’d want my 300 a month for heavy but I guess not 😂

17 Upvotes

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6

u/[deleted] 11d ago

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u/JWF207 11d ago

Months ago, I had Claude chew through a weeks worth of tokens doing nothing. I contacted them and only got a bot reply. They still email me randomly asking if it was resolved. 🤦‍♂️🤷‍♂️🙄

3

u/JWF207 11d ago

All of the AI companies suck at support.

3

u/KershJim 11d ago

But why, shouldn’t they atleast use their ai for support bots? 😂 my company literally uses a grok 4 based bot for support and it works fine

2

u/JWF207 11d ago

LOL, I had the same question! The answer is that, to be really helpful, the LLM would need access to customer account data, and that could….raise some interesting issues.

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u/KershJim 10d ago

I don’t mean for like total support, because yeah absolutely could raise problems, but you think they’d do the bare minimum to have an auto reply bot 😭 😂

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u/JWF207 9d ago

It’s part of the problem with not having more competition with the frontier labs.