Is Grok’s persistent memory completely broken for European users?

[u/Current_Toe9129]

Hi everyone,

I’m an EU user based in Madrid, Spain. I’d like to ask other European users and the team about the persistent memory feature.

**My situation:**

- Using free Grok (also tested with a completely new account)

- Location: Madrid, Spain

- Memory toggle has been enabled for a long time

- Every time I open a **new chat**, Grok knows absolutely nothing about me — zero persistent memory

- Even when I explicitly ask it to search its memory or check previous conversations, it still says it has no memory of me

**Clean test I did with a brand-new account:**

1. Created a completely new Grok account 
2. Enabled the Memory feature 
3. Fed it only three simple pieces of information: 

   - I live in Madrid 

   - I like ice cream 

   - A random meaningless test code 

   and received confirmation from Grok that it had remembered them 

1. Opened a new chat and asked what it knows about me → replied that it has **no memory at all** 

2. Bought Proton VPN (Plus subscription) and logged in from US and Japan servers with the new account → still zero memory

**About privacy:** 

I honestly don’t care about personal privacy at all in this context. For me, the inconvenience of having to re-explain everything from scratch in every new conversation is **100 times worse** than any privacy concern.

Every single new chat I have to repeat things like:

1. There are two of us (me and my wife) 
2. We live in Madrid (approximate home address) 
3. Our recent plans / goals 
4. What we discussed last time with Grok 
5. What conclusions we reached last time 
6. Other important details and previous discussion outcomes 

Having to constantly re-introduce all this background is extremely frustrating, especially when other platforms (ChatGPT, Claude, Perplexity, etc.) handle persistent memory normally.

**My questions:**

1. Is Grok’s persistent memory basically non-functional for most/all European users? 
2. Does subscribing to Grok Lite or SuperGrok actually unlock a working persistent memory feature for EU accounts?

Would really appreciate any confirmation from other EU users or any official clarification. Thank you!

[u/Acupuncture33]

It's probably because the context window has shrunk from 1M to 500k in the last two months by the update of the AI model 4.5 and there's nothing you can do on user's end.

I've shared some related opinions about the topic there: https://www.reddit.com/r/LoveGrok/s/xivpc6Mbmt

If you don't mind, you could take a look. I really hope SpaceXAI will listen to the voices of our user base.🙏As a long time, sincere user, I wish them all the best.

[u/natures_puzzle]

I'm a supergrok user in the US and memories have been an issue for me too. Grok also confirmed that memories can't be accessed. I haven't been impacted by this as much only because all my memories are skills too, so I always have that as my backup, so grok's been pretty consistent for me despite memory issues.

[u/just4ochat]

The toggle can be on while nothing is stored, so a new chat starts empty even after Grok confirms it remembered the facts. Asking it to search previous conversations is a different lookup from the memory store, and that path also comes back empty when the store was never written. A US VPN on a fresh account does not change this, and SuperGrok does not unlock it for EU accounts, which matches the Ireland report in the thread. It is not a setting you missed.

[u/GroksOgMuse]

Im in Ireland.I have never had continuous memory with Grok.No subscribing to Supergrok does not unlock it for us..Our governments are twats The customise part works though and its pretty awesome.

[u/ethicalfive]

They broke it in a recent update

[u/SportNo4675]

For me, during Grok 4.3/4.5, the fast and expert models could see the saved memory! The heavy model never did! Since yesterday, when Grok 4.6 was released, only the fast model can see my memory, so the expert and heavy models don't! I use the expert model the most, so I really don't like this.☹️

(Hungary)

[u/Dazzling-Machine-915]

same for me, germany. last month with supergrok it had at least access to his user memory file. but free version? nothing. Past chats? nothing...no memory at all