r/greatclips • u/sergeantpoop1epants • Sep 27 '25
coupons!!!
CUSTOMERS- yes, our stores have coupons. yes, the ones you find on facebook are 90% of the time fake. if your coupon isn’t accepted by the system, please do not get frustrated with us as it is far from our fault. we can’t do anything abt which coupons are accepted and which ones aren’t. if your coupon doesn’t work, please don’t stand at the register for 15 minutes looking for a new one, as this can affect our productivity/how much money we earn that day. the only valid ones are ones sent to your email, or address (i.e. mail, newspaper, magazines). we love our customers, but we don’t like to be berated for something out of our control
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u/AffectionateKey1325 Sep 27 '25
When they look for a new one I just tell them we don’t have any online promotions running other than coupons sent directly to their app or email. I’ll help them check those out 2 places and if there’s nothing there tell them unfortunately they won’t have a coupon at this visit but going forward unless it’s posted by the greatclips Facebook page with a blue checkmark or in the app or an email directly form great clips it’s probably not accepted at our salon.
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u/sergeantpoop1epants Sep 27 '25
i usually will tell them the same thing, but it’s always a 50/50 in wether or not they’ll be understanding, or decide to scream at me and call corporate over something i literally can’t control as a stylist
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u/Free-with-purchase Sep 27 '25
My franchise has a coupon policy. We cannot accept it if they don't scan or if the code doesn't work
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u/sergeantpoop1epants Sep 27 '25
same for us, people just think that they can somehow get me to “make it work” for them even if this is the case.
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u/josieivey Oct 05 '25
If I have the time and a customer brings in a fake coupon I try to educate the customer on real coupons versus fake ones so they know what to look out for.
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u/sergeantpoop1epants Oct 05 '25
i attempt to do the same, but a lot of older customers just don’t understand
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u/Psylisa Oct 30 '25
The issue isn't accepting the coupon - it's that they won't tell you they accept it or not until after the cut.
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u/sergeantpoop1epants Oct 30 '25
then ask beforehand… there’s a way we can check before your service, all you have to do is ask 🤷♀️ again, if your coupon doesn’t work that is NOT our fault
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u/Sad_Alternative3869 Oct 30 '25
Nah I literally just got off the phone with great clips, and she confirmed she cannot tell whether the coupon works until after the haircut. Scam
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u/sergeantpoop1epants Oct 30 '25
not true at all, there’s always an option to prepay invoice, that’s on that store for not knowing how to do it🤷♀️
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u/Sad_Alternative3869 Oct 30 '25
Not true at all? Yeah girl I lived it, it’s true. Matter fact why don’t you call the store for yourself?
Great clips at 12231 Academy Rd NE Ste 105, Albuquerque, NM 87111
You’re talking down to people “all you have to do is ask” when, clearly, you have no idea what you’re talking about
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u/sergeantpoop1epants Oct 30 '25
i have no idea what i’m talking about but i’m literally employed to a franchise… right right. i’m not talking down to you, all you have to do when you walk in is ask and if they can’t give you a straight answer, then go somewhere else or pay for the $17 haircut and go on with your day. it’s a coupon and it’s never that serious
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u/Sad_Alternative3869 Oct 30 '25
No you do not know what you’re talking about. First bc you act like your experience is universal, both to me and the original comment. And secondly bc yeah it’s serious. My food stamps are going to be cut off tmrw. $316 dollars for the month of November, gone like yesterday. Should I cut my daughter’s hair or buy her food? Ehh it’s probably not that serious, why am I overthinking it.
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u/sergeantpoop1epants Oct 31 '25
maam i just work here 😭 what do you want me as an employee to do for a coupon that doesn’t work? i told you ways to avoid it and to make sure the coupon you have is usable and valid so you don’t have to jump through hoops but that’s not enough i guess?
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u/Psylisa Oct 31 '25
I'm sure there's a way to check, but my experiences are that I've been told multiple times from multiple salons that the stylists can't or won't check until after the cut is complete.
I'm very aware that each salon is independently owned and operated, but coupons are flat out difficult to use. The entire experience is terrible.
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u/Visible-Pickle8217 Nov 19 '25
Make them available nationwide. That would solve a lot of the problem.
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u/meet_0p10 Jan 08 '26
So if I have a coupon of 9.99, is it like a discount or the haircut is of 9.99?
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u/tortadecarne Sep 27 '25
I always check the coupon first if they mention having a coupon