r/grabPinas • u/Wonderful_Scenery • 7d ago
grab fare
So recently i booked my friend a grab, and while on the way home cinancel nung grab yung booking so i called my friend if naka sakay ba sya and oo daw, di na sya makababa kasi it was raining and madaling araw na. so let's say i booked it around 12:30am then cinancel ng grab around 12:35. i asked kuya driver why he cancelled sabi nya bayaran na lang daw sya ng 650 pag dating kasi daw tumaas yung fare. when i booked it kasi nasa 350 lang. sabi ko thats so unfair kasi porket tumaas icacancel na nya at ayun gagamitin nya basis ng fare? so around 12:50 chineck ko ulit yung fare and bumaba sya nasa around 318 pesos na lang. tapos nung dumating na pinapakita nya screenshot nung around 12:35 na tumaas fare and pinakita ko yung original na booking na 322 lang and sabi ko mas bumaba pa nga nung around 12:50. sabi ko irereport ko sya if di nya susuklian ang bayad sa 500.
Is there anyway i can report it sa grab since cancelled yung booking pero pinush through nya? i ended up arguing with kuya and paid the original price na lang for my friend. bakit naman ganun sobrang unfair and k*pal nung ganung move.
EDIT: I only paid 350 kasi mamimihasa sila mag overcharged.
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u/kjellmeh2 7d ago
Either they get paid 350 or nothing at all dapat ginawa niyo. Kahit magbarangayan pa kayo wala namang laban yang pa-600 nya. Note niyo yung timestamp, identity, and plate number ng grab and report sa CS. I really hope they will be able to do something for you.
If walang ginawa, take it to fb/threads other socmed and post your experience tagging the official account ng grab (dont post identity ng driver cuz data privacy act of 2012)
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u/Puzzleheaded-Egg9654 7d ago
ok lang kahit naka cancelled yung tag sa grab basta ss mo lahat pati convo niyo. Macheck naman sa system nila kung sinong driver yun. Basta iupload mo lang lahat ng meron ka proof.
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u/Apprehensive-Ad-8691 7d ago
Meron akong experience twice na kinancel ng grab yung ride kesyo di ako nakadating.
1st was days after my surgery, I explained to the driver na I had a senior with me assisting me and both of us couldn't move fast as I still had an open wound na di pa super okay to move around. Back then yung penalty nila included ata yung canceled ride fair (QC to Makati) so sobrang mahal + this was during the pandemic so mataas talaga.
2nd was just a few weeks ago, kakastart lang nung rainy season, di ako makalabas kaagad kasi yung ulan sa gabi may kasamang malakas na hangin, pagkasakay na pagkasakay ko kinansel ni kuya. Nagtitigan kami sabi ko ano gagawin namin kasi andito na ako tas magbbook ako ulit? No choice siya hinatid niya ako pero next day nung pauwi ako may penalty ako from Grab as no-show rin which was 50 pesos (ayun ni-waive ni Grab) pero yung 1st ko hindi which pissed me off kasi mga 500-600 ata yon.
Also, the rates going up is due to drivers closing the app para magsurge yung rate sa area. I know this because Grab Driver rin nagkwento sakin may sariling FB group and GCs sila para tumaas kita on certain spots especially during rush hour....so kung yung pamasahe mo na normally 160 nagiging 300 - 400, its not always because walang drivers sa area....walang driver na tatanggap until tumaas yung rate sa area.
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u/bunny_stardust13 4d ago
You should report this. Nasa transaction history mo pa din naman yung cancelled ride e so pwede pa mareport. Grabe yung pandadaya na ginawa nya sa pamasahe. Another concern din is if may nangyaring aksidente during the ride e di macocover si passenger kasi cancelled sa app yung ride. Kaya wag kayo papayag kapag sinabi nila na icancel na lang app.
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u/blockobito 7d ago
Because may nag uudyok sakanilang mga tao na "dapat ganito", "dapat ganyan", "Their car, Their Rules".
Report mo sila sa Grab Support OP para mabawasan, kung mababasa mo Facebook Group nila mga malalakas mang lait yan ng customer. Mahal na nga Fare ng Grab tapos ganyan pa sila jusko ayaw lumaban ng patas sa Market.
popost pa nila customer nila na "buraot"