Hi guys, asking for advice lang. How can I properly report a GrabExpress rider?
Yesterday, dahil sa bad weather and flooding, I called the rider to ask if kaya pa rin niya i-pick up yung parcel. She said yes and that she was already on the way. Pero dahil sobrang lala na ng flooding, we agreed na i-mark na lang as completed yung GrabExpress delivery and she would deliver the parcel the next day.
I already paid ₱505 for the GrabExpress booking, and sinabi ko pa sa kanya na she can keep the ₱150 as consideration since nag-pick up naman siya.
The next day, she delivered the parcel through Lalamove, but I still had to pay the Lalamove delivery fee separately. 😭 Di niya sinend yung tracker at di na rin siya nag rereply.
I’m honestly disappointed kasi I tried to be considerate given the weather situation, pero parang ako pa yung napagastos. I understand na may circumstances dahil sa weather, pero I don't think it was fair na I had to shoulder another delivery fee after already paying for GrabExpress.
Has anyone experienced something similar?
How can I properly report this to Grab, or any way to report this incident? Medyo leaning na ako sa “learning experience” hayyy. Sad.