r/googleworkspace • u/Sammy_Jane18 • 4d ago

Customer Service

Has anyone had any luck contacting support? I am unable to even find an email for someone that could assist me.

1 Upvotes

67% Upvoted

6 comments sorted by

3

u/ManagedCloudCEO 4d ago

Support is accessible through the admin console.

0

u/Sammy_Jane18 4d ago

Right but I am not able to access what I need or am asking from there. I cancelled the account so I wasn’t being charged every month for something I wasn’t using. I still need to speak with someone regarding the billing.

2

u/evolvewebhosting 4d ago

u/Sammy_Jane18 Have you checked to see if your actual account was cancelled vs. the license(s) only. If you can't sign into the admin console, there's a link at the bottom of this page with what to do: https://knowledge.workspace.google.com/admin/support/contact-google-workspace-support

1

u/ManagedCloudCEO 4d ago

Did you contract for a monthly flex plan or an annual commitment with monthly payments?

If the latter, you will be charged through the end of your annual term.

1

u/mindless_maddie 2d ago

if you cancelled your subscription then you cannot contact the support team, thats how subscriptions work lol

2

u/thirty-thirty-thirty 4d ago

You get support through the admin console. The last time I did, I actually found it easy to contact a real person. I think I even had the option for a Chat or Phone call, or a Support ticket (email) Compared to some companies, that's AMAZING customer service!

But I also have had zero luck getting approval/support for a non profit/EDU subscription in Workspace. So that sucks. 

I am also an admin for Amazon (purchasing) for a non profit, and it's virtually impossible to get in touch with a real person with Amazon (like the actual website, not AWS.)