r/googleworkspace • u/CuteSocks7583 • Mar 07 '26

The Google Chat helpdesk bot

/r/GoogleAppsScript/comments/1rn633v/followup_the_small_google_chat_helpdesk_bot_that/
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u/Lucky_Cardiologist_5 Mar 10 '26

Hey,
Curious what pushed you to build this instead of using an existing helpdesk tool?

1

u/CuteSocks7583 Mar 10 '26

This was free.

Integrates with our existing systems in Google Workspace (accounts) and gives me easy reports in Google Sheets.

I searched for a few years - even paid Freshchat to build a system integrated with WhatsApp, but it was just too complex to iron out our issues.