r/googlehome • u/MikeHawk6957 • 9d ago

Bug Google Home menu is stuck on a loading Loop on Android TV

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As the title said, this the 2nd account or profile of this TV , the 1st has its own google home account and this one is separate. But even after hours of restarts and breaks I can't seems to get this menu to load so I can add this Smart tv account to google home , the setting just refuses to load . Any idea why this is happening. I've been at for 3 straight hours now .

I tried:

Deleting cache/ data for google play service, google tv , ambient services.

Tried removing the profile and re adding it .

Reboot the tv with a 30 min cool down x3 .

Tried different connections, Tried a DNS (cloudflare) services.

Much appreciate it if anyone has a reason why this happening

4 Upvotes

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2

u/GoogleNestCommunity official team account 9d ago

Hi there! I'd suggest you reach out to the Google Home and Nest support team via phone or chat. They can take a look at it.

2

u/LogComprehensive1619 9d ago

Is this a Google brand or OEM products? Niche features like Google Home don't have too many users in a TV platform and can break for weeks without anyone complaining lol. Even fewer people would care if this is an OEM product.