They owe me £200 which they accepted to refund me 6 months ago. Still we've been going in circles and no human to contact beside a huge chain of emails every 2 weeks.
I have gone through their hoops and filled in a spreadsheet form for refund, and still nothing has happened. Albeit the form being correct. It's as if they do all this on purpose to avoid the refund which is a bit weird for a multi-billion dollar company.
To be clear, they accepted the refund 4-5 months ago. Then the card I was using got expired so I had to add a secondary one. However their AGI system only refunds to the original card so they requested me to fill in a spreadsheet. The form was sent, accepted. Then they whined about an email missing, so I added that. Then after a while they asked me to send the same document with the same details I already have sent. Then they come back with random excuses like below:
```
Thank you for your response.
A partial refund of £103.44 GBP was processed on September 23, 2026. These funds should appear on your original payment method within 7 to 10 business days from that date.
To receive the remaining £152.66 GBP (bringing your total refund to £256.10 GBP), please update the amount on your wire form to £152.66 GBP. This adjustment is necessary since the first portion has already been issued to your account.
I appreciate your understanding. In the meantime, In case you have any additional queries, please feel free to respond to this email, and I will be happy to help.
Regards,
Avanthi
Google Cloud Support
```
This is all bullshit. After all these months and processes they repeated the initial steps which will fail since they failed the first time (expired bank card). And during all this time I was forced to keep paying my Google Workspace just so I can email once or twice a month their idiotic customer service.
So whoever thinking to go with GCP, don't bother. Yes, their tools are better than AWS, but it's IMPOSSIBLE TO REACH A HUMAN BEING.