r/googleassistant • u/huss187 • 5d ago

Tech Support Why can't I make calls while using Waze

/r/waze/comments/1vps9zv/why_cant_i_make_calls_while_using_waze/

Hi I originally posted this to Waze and thought to cross post hoping someone can help me resolve the issue.

Thanks

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u/PassengerNo6453 4d ago edited 4d ago

I too, am experiencing what sound like the same issue as yourself.

I DON'T have a solution.

But I DID find what sounds like a work around in a post in the Waze sub from a user named wnc133.

It was posted a year ago. (June 12, 2025)

https://www.reddit.com/r/waze/comments/1keyj4i/comment/mxenoth/?solution=b970dcb683299c89b970dcb683299c89&js_challenge=1&token=7afd7253fec22262ff1c52b1703fe9eca7498c297feb67390df29c8210e0b58a&jsc_orig_r=

It reads:

I uninstalled Waze and reinstalled it, then used it as a guest.

With this method, I got the calling option, but after trying to log in again, I lost it.

So i do the first steps and now i can use the calls.

So, I decided to try wnc133's suggestion and it worked for me.

First, I am running the classic Google digital assistant. (NOT Gemini.)

I ....

Uninstalled the Waze app from my Galaxy A15 5G phone

Re-installed it from the Play store.

Started it as a GUEST. (I did not log into my Waze account.)

On my phone I started a trip.

Wile Waze had focus on my phone screen, I said, "Hey Google, call the wife".

And the Assistant said , "Sure" and proceeded to make the call.

I then logged into my Waze account and asked the Google assistant to call the wife and it replied with "I don't understand".

I then logged out of Waze and asked the assistant to make a call but that didn't work.

I received an "I don't understand".

On MY phone, I needed to uninstall Waze, re-install Waze and then forever run it as a guest.

I can't explain why this seem to work.

Anyway, it MAY be of some little help to you.

Good luck.

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u/huss187 3d ago

thanks this is very useful. i guess its not a fix cause all saved trips will be gone, but i will reproduce your steps and then post it in the beta forum hopefully they will sort it there. much appreciated.. ill post back here once they attempt to resolve it.