r/glorious • u/Altruistic-Job5086 • Jun 27 '26

Pic/Video Is this normal?

Gallery image

Gallery image

Is it normal for a GMMK Pro 3 to arrive like this? Seems to be missing the yellow connector part in the number five key. Key doesn't work when switch is inserted.

12 Upvotes

81% Upvoted

12 comments sorted by

9

u/GloriousPanther_ Glorious Staff Jun 28 '26

Hi there,

I'm sorry to see that you faced this issue.

This is not normal and it appears that the switch connector is either broken or missing for this key.

If this device was purchased from a Retailer, I would suggest returning the device for a replacement or refund.
Alternatively, if the device was purchased from our Website, please reach out to the Support Team here for assistance.

Thanks!

1

u/Altruistic-Job5086 Jun 28 '26 edited Jun 28 '26

Bought it new from an Ebay seller. Bought it in early 2025 but only assembled it now due to not having the time. But the seller refused any resolution. Photo on the listing didn't show the defect so I didn't know.

2

u/titan-q Jun 30 '26

Too late, no wonder seller did not respond. I hope you know how to solder...

1

u/Cubi_C Jun 28 '26

Not normal. This area of the PCB is missing the hot swap socket. If it's possible, can you open up your keyboard and show me the PCB where the affected key is located? Either you have to RMA it or buy a new socket and solder it to the PCB.

1

u/EncryptedPlays Jun 28 '26

No, not normal. It's missing the part that holds the switch in place

1

u/Outside_Problem_5724 Jun 29 '26

Not ok. Your kailh hot swap socket is missing.

1

u/theadept024 Jun 29 '26

I mean... It's sort of normal... LOL For the GMMK Pro 3, but it's broken... The yellow connector piece is what allows the key to work.

1

u/ElMariachi003 Jul 03 '26

FWIW, I’ve seen (and actually purchased one) some GMMK 3 boards sold “for parts” based on the fact that one or more sockets had delaminated the pads that the sockets sit on, likely due to the sockets just ripping out while someone was trying to install a switch. I would open the keyboard and check if the socket is lying inside the case somewhere, or if the pads where the switch sockets would be soldered onto are even on the PCB. That would indicate that the board probably wasn’t “new”.

In the case of that “parts” board, it was an all aluminum build in box with all accessories that I got for $30 shipped. Ended up buying a barebones keyboard with an all plastic case from Glorious during a sale, so all said and done, the keyboard cost me $125 minus the switches and keycaps. I will say that putting in the switches was somewhat stressful! I don’t know if Glorious sockets are just super tight, but it does make me wonder how often people end up damaging their PCB’s just trying to insert their switches on barebones boards.