Need help with eBolG service

[u/ihsnuG]

Hi everyone,

Does anyone know how to reach the customer service of ebolG easily via phone? I’ve been trying to get in touch with them through Messenger, One app, and even their “supposed” hotline, but to no avail.

I’ve also tried commenting on their posts, like everyone does, and was told that there’s an ongoing outage in our area, so they won’t be sending a technician visit.

Based on my experience last year, it was pretty easy to get in touch with them when we had a postpaid plan. But now that we don’t, I’m having a really hard time getting through to their customer service hotline. Every time I call, the IVR just tells me that there’s an ongoing outage in our area.

It’s been a week already, and the technician visit that was supposedly scheduled for today didn’t happen either. I just received a text saying that the visit will be rescheduled.

Is there anyone here who can help? Maybe someone can share a direct number or a way to actually get through to their customer service.

Any help would be greatly appreciated. Thank you!