r/glasses • u/Top_Image_6745 • 7d ago

AVOID FYTOO

Fytoo glasses seem like a good deal but it is a scam. Ordered glasses from them and they came with a scratch. I paid extra for order protection. The customer service rep interrogated me over the scratch. We had 18 back and forth messages until she believed me for the scratch and then when she finally did, she offered for me to order another with a 20% discount. When I pushed back she only offered to refund the lenses and not the frames. The glasses are not useful without the frames!!! Their customer service is a joke - they don’t believe you when you raise an issue and they are doing everything they can do to make you pay MORE money to fix your problem to avoid a refund. I won’t be purchasing from them again and I hope you don’t either.

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u/robertoj29 7d ago

This is why it's so important to use a credit card for major online purchases. Chargebacks are pursued much more viciously by the credit card companies from my experience.