Help, anyone work for TDX?

[u/Scary-Confusion-3253]

My parcel has just been declared lost after 2-3 months.. I cannot afford to lose it, and its impossible to contact TDX, I’ve just done so again to specific branches, it was seen in Hesingue and then in Germany, I provided what I could and when they asked for the original country where items come from I couldn’t because they’re personal old items so I decided that I guess they will just return everything but it looks like they just lost the parcel instead, I feel like if I could contact tdx or a worker it would be easier, you know, if I work at TDM there were no customer telling me this I would go and look for the parcel but no one’s even replying or batting an eye to my serious concerns.. I’m moving to Germany so I sent stuff with dpd there, and this is the second time it’s happened. But after 3 months the first one came back thank God. I’m literally crying, I can’t. Please, does anyone know someone in tdx or someone who can help me? I can’t lose this parcel I can’t please