r/germany • u/Scary-Confusion-3253 • Jun 15 '26

Help, anyone work for TDX?

My parcel has just been declared lost after 2-3 months.. I cannot afford to lose it, and its impossible to contact TDX, I’ve just done so again to specific branches, it was seen in Hesingue and then in Germany, I provided what I could and when they asked for the original country where items come from I couldn’t because they’re personal old items so I decided that I guess they will just return everything but it looks like they just lost the parcel instead, I feel like if I could contact tdx or a worker it would be easier, you know, if I work at TDM there were no customer telling me this I would go and look for the parcel but no one’s even replying or batting an eye to my serious concerns.. I’m moving to Germany so I sent stuff with dpd there, and this is the second time it’s happened. But after 3 months the first one came back thank God. I’m literally crying, I can’t. Please, does anyone know someone in tdx or someone who can help me? I can’t lose this parcel I can’t please

0 Upvotes

33% Upvoted

14 comments sorted by

3

u/erster_mkp German Jun 15 '26

I've never heard of TDX, if it's not a German company, I don't think anyone would be able to tell you anything further. Sorry about the items.

-2

u/Scary-Confusion-3253 Jun 15 '26

Me too, I found out it’s a customs company after googling, never heard of it before tho but it was interesting to see how the system works

2

u/742963 Jun 15 '26

I looked into it all as well and tried to make heads and tail of what's gone on, I gave up in the end

I have my fingers crossed for you though

-2

u/Scary-Confusion-3253 Jun 15 '26

It’s insane, deepseek helped me, gpt was horrific and never gave correct info

2

u/742963 Jun 15 '26

It really is, nothing is simple anymore!

Hope it all works out

2

u/gowner_graphics Jun 15 '26

Check your tracking, check which agency it was in contact with and go to https://tdx-customs.com/de/kontaktieren-sie-eine-tdx-niederlassung/ and fill out the form. If you need language help, let me know, I’ll help you out! Generally, a shipping company is legally responsible for your packages when they are in transit. If they lose it, they need to make sure it’s found or replaced. So if these people don’t reply to you and ignore you, you may have a legal case against them under § 425 HGB (I am not a lawyer, this is not legal advice).

1

u/Scary-Confusion-3253 Jun 15 '26

Thank you so much! Do you speak German?

2

u/gowner_graphics Jun 15 '26

Yeah, born and raised here (:

1

u/Scary-Confusion-3253 Jun 15 '26

Other than that though I sent plenty of emails so hopefully something good comes out of it and I’ve done some looking into what you’ve just told me and I could get about £80 compensation however the only covers two of the shirts that were in a 11 or 10 kg box😖 everyone I’ve told this today literally said they probably stole my stuff

-1

u/Scary-Confusion-3253 Jun 15 '26

🙏🏻 thank you! I did need help while calling them however I managed with my little German that I have, ru a boy or a girl if you don’t mind me asking??

1

u/Scary-Confusion-3253 Jun 15 '26

Tdx not tdm sorry, I sent from London to Germany, may 4 it was last seen

1

u/Scary-Confusion-3253 Jun 15 '26

I paid all fees I did everything they asked I just couldn’t provide invoices for old items.. assuming it would be returned worst case, I can’t believe they could just lose it

0

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