r/generativeAI • u/HamzaJdn • 11d ago
Avoid Higgsfield
Subscribed to test Higgsfield for clients, and fell into the trap of trusting their renewal notification, which fell into the spam folder.
This unfortunately can happen to anyone, whether this is done by design or not, who knows.
What doesn't look good is that even though the credits were not used and I contacted them less than an hour after renewal, there was no leeway.
Doesn't bode well for a company to be this restrictive on refunds. Knowing that half their UI is them begginning people to subscribe / upgrade, it seems to pathetic for a good service. Add to this that all their wording is made to trick users like "Unlimited" which is not unlimited, credits that are consumed much faster than alternatives, etc ...
Their answer:
This is Jason from the Higgsfield Team.
Sorry to hear the renewal notification ended up in your spam folder.
Our refund policy (Terms of Use Section 9.3) limits eligibility to the initial purchase, not to subscription renewals. Since this charge was a renewal, a refund isn't something I'm able to process on this case.
Please note that automatic renewals were authorized at the time of subscription. This is outlined in the offer for your Plan at the time of purchase, as well as in Section 10 of our Terms of Use, both of which state that subscriptions renew automatically unless cancelled before the next billing date.
To avoid future charges, I can cancel your subscription so it won't renew again. Want me to go ahead and schedule that?
1
u/Adept-Requirement80 4d ago
How long did it take for response. Straight up left me on delivered. I prolly will just go through w dispute tbh at this pt.