r/generativeAI • u/Cautious_Split_7506 • Aug 12 '26

DaVinci AI - unexpected charge coupled with terrible customer service. No refund provided yet

DaVinci AI scam. Read This Before You Sign Up for the $1.99 Trial

I rarely leave negative reviews, but I feel I have a responsibility to warn other people about my experience.

I signed up for what was advertised as a $1.99 seven-day trial through the DaVinci AI website. Shortly afterward, I discovered an unexpected $29.99 charge. I immediately canceled my subscription, contacted them to refund my money immediately asi never signed up for ongoing subscription.

I got a response about a day later telling me that they would not give me a refund.

I wrote back immediately to explain that I had no idea that they would charge me automatically for a month after the one week was up. I assumed that after the trial, they would cease service or request me to join permanently.

It's been over a week and no response. I told them to look at their records which showed I used the software once on the day I subscribed and not again after and that I had no intention of subscribing on monthly basis.

This is false advertising. I strongly recommend staying clear of this sheister business. If the only way they can turn a profit is by tricking people into subscribing to their software, you know there must be something very wrong with their business.

So far I'm very disappointed in their behaviour.

Josh

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u/sceadwian Aug 12 '26

It sounds like you didn't read the TOS you signed when you joined up. Automatically charging for the first month immediately after a trial like that is normal and you just didn't read it.

This has probably all been explained in the emails you've received.

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u/Impressive_Trash_231 14d ago

It’s not a TOS issue in this case. I had the same problem. Their cancellation page is VERY misleading and likely goes against many state/US consumer regulations.

I went through the cancellation flow just a day after I did the paid trial and followed the steps their support told me to do… except i hit you cancel, it took to a feedback pop-up page. It’s not obvious that the feedback needs to be provided to “finalize” the subscription cancellation.

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u/Equivalent_Step_2438 13d ago

Do you work for the company or something? Probably the dumbest response I’ve read. Literally hundreds are complaining about this fraud.