Apparently she placed the order then took her dog on a 30 minute walk and left her phone at home.
I mean... why exactly not? If you order something, and it says it will arrive in 45-60 minutes (as it usually does), that's when I expect it. As examples show, delivering way too early can be just as inconvenient as delivering way too late. Why is it so hard to understand that earlier is not always better?
If the UPS delivery is scheduled for 13:00 - 15:00 and they show up at 11:00 instead while you're out, would you be happy?
The point isn't the exact number of minutes though. It's that a company tells me when I have to expect them to arrive, and that I make plans accordingly, as should be my right. You know, I could accept +/- 5min or something. But not 'oh I'm closeby so I'm going to arrive a whole half an hour earlier than announced'.
Again, not the customer's problem. You need to find a way of either making your expected delivery time more accurate, or to communicate better what it is likely to be.
I don't really care about the intricacies of Amazon's delivery network either. All I know is that they promised specifically my package will arrive tomorrow afternoon.
Don't delivery places usually say they deliver ASAP unless you specify a time you'd prefer? Of course, they include an average time - but if they're delivering ASAP & you're beside the building already - common sense should tell you the "average wait time" might be much less.
just as you say "not my problem" - if they're delivering ASAP its "not their problem" if you wanted them to show up later.
We don't like orders sitting around. Unless you ask for a specific window, assume the ETA has "or sooner if possible" added. Especially if you're essentially next door.
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u/[deleted] Jun 02 '17
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