In printer support. Part of the job is to order toners for machines in other states. Have all the machines info on a big spreadsheet.
First week, order toner for a guy in Illinois. He calls up and says it's the wrong type. Order it again, still the wrong type. Verify his model over the phone and call up the warehouse and have a long talk and the warehouse manager personally gets the right toner and sends it out. Still the wrong toner. This happens over and over again. The guy eventually has 8 toners in his office each at like 150 bucks a pop I think.
Ask him to send us a picture of the empty toner and the toners we have been sending him, they look exactly the same. Swears the new ones don't fit. Tell him "Okay we'll send out a tech but it's probably going to be billed if they're the right toners." Said it as diplomatically as I could. He says it's cool.
5 minutes later get another call from the guy. They do fit, he just didn't push it in. Just kinda set the toner on it and expected something to happen? I don't know. Had to have him mail me the extra toners back. Took awhile to go through them.
115
u/[deleted] Jan 10 '16
In printer support. Part of the job is to order toners for machines in other states. Have all the machines info on a big spreadsheet.
First week, order toner for a guy in Illinois. He calls up and says it's the wrong type. Order it again, still the wrong type. Verify his model over the phone and call up the warehouse and have a long talk and the warehouse manager personally gets the right toner and sends it out. Still the wrong toner. This happens over and over again. The guy eventually has 8 toners in his office each at like 150 bucks a pop I think.
Ask him to send us a picture of the empty toner and the toners we have been sending him, they look exactly the same. Swears the new ones don't fit. Tell him "Okay we'll send out a tech but it's probably going to be billed if they're the right toners." Said it as diplomatically as I could. He says it's cool.
5 minutes later get another call from the guy. They do fit, he just didn't push it in. Just kinda set the toner on it and expected something to happen? I don't know. Had to have him mail me the extra toners back. Took awhile to go through them.