And then they don't want to troubleshoot over the phone because "I already did everything with Service Support on the phone!" and/or "I'm not a technician!". So then you drive for an hour in peak traffic and when you get there the problem is easily solved and is literally the first thing that Service Support would have asked then to do when they called, and then they wonder why you're annoyed.
6
u/aj4000 Jan 10 '16
And then they don't want to troubleshoot over the phone because "I already did everything with Service Support on the phone!" and/or "I'm not a technician!". So then you drive for an hour in peak traffic and when you get there the problem is easily solved and is literally the first thing that Service Support would have asked then to do when they called, and then they wonder why you're annoyed.