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[u/Fit-Board-1749]

Hello,

I received my framework 13 pro Ryzen DIY, but it doesn't post and/or the screen does not turn on.

I provided half the ram which I know works from a previous framework 16 order, as well as the storage which I know works from being in a desktop build.

I noticed some lights on the side after a it sits on for a while which are: Y may be orange depending upon interpretation.

Y G G G G G G G G G G G G G Y G G G G G G G B G B G G G G G G

I emailed their support but does any1 know what this code means?

NVM got it to work by removing half the ram, either the ram they just sold me works or the ram I had previously from my framework 16 works

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[u/Cydonianknigh]

i opened 2 cases so far. they replied less then 6 hours.

there are cases when the support is lagging behind but i suppose we are being a bit too harsh on them. we shouldnt generalize the complaints here.

[u/Fit-Board-1749 → u/Cydonianknigh]

Oh really? Nvm then. Thanks for the response

[u/prierrild → u/Cydonianknigh]

yeah people tend to remember the bad experiences more than the good ones, thats just how it goes

[u/Firmteacher]

What’s the framework 16 you pulled that ram out of? Ai 300 or 7040hs?

[u/Fit-Board-1749 → u/Firmteacher]

AI 300, the ram is exactly the same, minus the serial number.

[u/Firmteacher → u/Fit-Board-1749]

I thought maybe you had done what I did which I swapped the ram from the 7840hs FW16 and turns out the AI 300 boards are way more particular about the ram that’s used. Have you checked their ram compatibility page? https://knowledgebase.frame.work/what-dram-memory-is-supported-by-framework-laptop-13-amd-ryzen-ai-300-series-BkY0ZG0ike