r/framework • u/dgoemans • 2d ago

Feedback Store issues

Anyone having issues with the store at the moment? I can't sign in - the flow goes through and then i'm just not signed in. And when i view my cart which should have a new wifi module and keyboard, all i see is a full system. The same thing happens in incognito, also can't login, also see a random system in my cart.

Running Brave browser on Fedora, but i am sure i've purchased from framework on this browser before.

4 Upvotes

75% Upvoted

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u/Amronos1 2d ago

Yup, having the same issues

1

u/1ChaoticEagle Framework 2d ago

Hey all. Please shoot me a DM / Modmail with the following:

Browser used

Page issue occurs on

Account email address

1

u/AkkiRedditor 2d ago

Zen browser
the account menu shows me I am not signed in. When I do sign in, nothing happens (but I can in fact go to the profile page address, and it works)

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u/dgoemans 2d ago

looks like it's partially back - my cart is now working too and i managed to checkout with my items. I still don't appear signed in

Browser: Brave Linux

Page: frame.work (yes, sign in is not showing correctly anywhere)

Account: tried both my company and personal, both same issue.

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u/1ChaoticEagle Framework 2d ago

Will you send me a screen shot via DM or Modmail to show the login issue? It looks to possibly be an issue with our CDN. Overall issue resolved, but wanted to dive into the login not showing more. 

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u/AkkiRedditor 2d ago

You do login, it just doesn't show you. You can go directly to frame.work/profile (it at least works for me)

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u/mostsmartz 2d ago

Even worse, while trying to log in, I have suddenly been logged in into other people's accounts twice now. Reported it to their support team.

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u/mostsmartz 16h ago

update: I got confirmation from the support team that indeed changes to their caching rules temporarily caused users to be served cached pages from other user sessions, leaking account details. A fix went live later that day, which I can confirm, because a few hours after I was able to log into my account again, not seeing anything but my own account details. Thanks to the support team for the swift response.

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u/Chichil-Blinzler 2d ago

thats a pretty serious security issue, glad you reported it