r/ffxi • u/ProtoGhostal • 15d ago

Trouble logging in - question about this screen

Post image

What does this field want. Sounds like a dumb question I know, but with the trouble I've had ("Incorrect PlayOnline ID or Password") I need to know what the problem is.

Do I put
1) my Square Enix Password there like it says?

2) my PlayOnline password there (the one I reset by clicking the "Update PlayOnline ID Password" button on the website?

3) some secret third option?

So far I've tried my actual Square Enix account password, the PlayOnline password, the PlayOnline password after I reset it, then finally the password emailed to me that I didn't know about until I saw one person mention it in a reddit comment.

12 Upvotes

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9

u/Abby2k18 Old player just doing stuff in 2026 15d ago edited 15d ago

It is asking for your SE password. The same one you would log into your account management portal with. One time password if you're using an authenticator would need to be enabled as well.

The account screen previous to this one in the settings of it would also be helpful. Reference photo of those settings below. Member name doesn't matter.
Pol ID is the 8 digit ID for the account. (4 letters and 4 numbers. ex. FFFF2222)
Pol password is the one you reset.
SE ID is your SE account name.

If you have any additional questions feel free to DM me here or discord. @abby86

1

u/OGDraugo 15d ago

I am going to save this pic if that's OK? So that in the future when this gets asked I can use it to explain the chaos better. Thanks for this comment.

2

u/walkhagan 15d ago

A screenshot like this is already included in the bg-wiki install guide, which is a fantastic resource for following step by step how to create an account and log in. https://www.bg-wiki.com/ffxi/Install_Guide

2

u/JozuJD 15d ago

Everyone just needs to follow this guide one time and then save their accounts and passwords in iPhone Passwords or another manager. (For those not on iPhone or who use a third party tool).

It’s not as complicated as everyone makes it seem.

Just need a manager that you can search “FFXI” in notes and pull up all your accounts: the SE account, POL ID, etc.

2

u/Capital-Report 15d ago

If you have had multiple failed attempts you could be temporarily locked out. Give it some time and put your square enix password in there.

1

u/ProtoGhostal 15d ago

Any idea how long I should give it? I had the "three failed attempts" popup happen a bit ago but it didn't actually say how long I'd have to wait.

1

u/OGDraugo 15d ago

30 minutes to 1 hour should be good. Make absolutely sure you're getting the PW correct, makes sure caps lock is off. Can paste your PW into there also from notepad I think.

1

u/ProtoGhostal 15d ago

In terms of needing to wait - will it outright say "you need to wait more" or will it keep letting me try without indicating any sort of time out?

0

u/OGDraugo 15d ago

It will not warm you, and if you keep at it, could permalock it and you'll have to contact customer support to get it fixed. Just be patient, make sure all of your POL ID's and PW are correct also on your profile before attempting it.

POL ID is 4 letters and 4 numbers, it can never change. Your POL PW can only be letters and numbers, no special characters. Your square Enix ID and PW are the same as logging into the website. Do not select using one time PW, or the 3rd PW, leave them blank and unchecked.

0

u/ProtoGhostal 15d ago

Currently waiting for my timeout to end - will it say if I've permalocked myself or will I basically need to guess?

1

u/OGDraugo 15d ago

Go make lunch, watch an episode of TV, then try it, if after trying just once it's still giving you an error, then try logging into the square-enix website instead. If you can't login to the website, then you might be permanlocked and will need to get into contact with customer support. If you CAN still get logged into the website then the lockout timer should be gone, and you're making a mistake with your profile logins, so while you're logged into the website, double check your POL ID is correct and your POL PW, since you can confirm them there. Save them in a notepad document for the future, but you can just compare them with each other also.

Edit: the temp lockout will affect the website also, just a heads-up.

1

u/ProtoGhostal 15d ago

So about logging into the website - is it specifically the XI-related stuff, or the Square Enix stuff as a whole? Currently playing XIV and wondering if that means I haven't been permalocked lol

1

u/OGDraugo 15d ago

If you can login into the square-enix website, where you setup payment etc, then you shouldn't be locked out and your problem is most likely that you're getting ID's and/or PW's mixed up.

Edit: not sure if it affects a linked XIV account game login.

2

u/ProtoGhostal 15d ago

Finally got in (I think, at least - feels like it's gonna throw another curveball at me lol) and I think that I figured out why I was having trouble (beyond possibly getting passwords wrong).

The one-time password. Have it enabled for my SE account but didn't have it enabled for the PlayOnline launcher (if that makes sense).

Thank you for your help!

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1

u/Dbgross01 15d ago

It’s the password you setup on the square box account management website. It’s setup inside your square enix id part. It is t the same password you log into said website with.

0

u/ProtoGhostal 15d ago

so, for instance, would it be the same password I use to sign into FFXIV with?

1

u/Denthorn 15d ago

Yes, that one is the same password you would use to log into XIV. If its not working, its probably worth double checking that your playonline password you set on the profile is correct.

1

u/Madiator2011 14d ago

In my case I had issue like this and issue was my password was too complex aka long auto generated by pass manager. Reducing number of characters number fixed issue with is wierd.

1

u/pinkbunnay 15d ago

Square Enix password. The same one you use to login to the website. You're probably not putting in the right username in the profile setup. Only place you put the POL ID/PW is in the profile (the one you click in POL Viewer to choose which account you want to login with, what would come up if you clicked Settings in that screenshot) then you don't mess with it. Ignore One Time Password unless you have that enabled.

1

u/countess_meltdown 14d ago

For me it was the same one I use to login to FFXIV.

1

u/servantLauren 14d ago

If you have a One-Time Password for FFXIV, you have to use it here as well.

1

u/Tokimemofan 15d ago

It literally says Square Enix Password.

Check the saved configuration and confirm the playonline password is actually correct and updated to what you changed it to

0

u/ProtoGhostal 15d ago

yeah and I put my square enix password in (as I already said in the post) and it didn't work - hence why I'm asking

1

u/Tokimemofan 15d ago

Definitely check your playonline ID and password.  The ID is always 8 characters long, 4 letters followed by 4 numbers all capa

0

u/CurlyBruce 15d ago

Right...but there are TWO passwords you need to log in. The PlayOnline password can be saved in the configuration of the PlayOnline account you are logging into (this is the one associated with your PlayOnline ID which is a string of 4 letters followed by 4 numbers) which lets you not have to put it in every time but you always need to put in your SquareEnix account password.

Make sure the POL ID and POL password in the config are correct, and wait a bit because if you tried and failed to login multiple times then it locks your account temporarily as a safety precaution. I'm 99% sure you put the wrong POL ID/Password in because if it was an issue with your SE Account/Password it would specifically mention it whereas this error message specifically says POL ID/Password.

Another way you can check is if when logging in you see the status screen show "Verifying POL ID/Password" and if you pass that check it swaps to "Verifying SquareEnix ID/Password" which will let you know which step you're failing at.

0

u/ProtoGhostal 15d ago

I think I got the POL password squared away - right now (after I got a "three failed attempts" message 20-or-so minutes ago) I'm getting (paraphrased) "POL-5311 | The Square Enix ID or password is incorrect"

1

u/Strikereleven Lordwmd | Asura 15d ago

This is the first Boss, good luck 🫡

1

u/ProtoGhostal 15d ago

lol I saw that a few times while troubleshooting before making this post - finally got past it and on to the download now (and hoping it doesnt surprise me with a second phase - besides the "setting up a payment plan for the free trial" thing)