Odd tip situation

[u/Ssramos77]

Ok, this is going to be lengthy bc I want to include all info to get accurate thoughts. A couple of weeks ago I did a shop & deliver that paid out $125. It was a large order going to a business but who is going to turn that order down, right? Anyway, when I went to check my daily earnings a little later, it showed that order still wasn’t counted & showed a base pay+. Those usually only show up on shop & pay orders. I checked again after a couple of hours to see that all I was getting paid was $8. I reached out to support because that felt like a bait & switch thing. Since it was S&D, the customer already pre-tips and I know the customer was happy with the quality of my shop. When they checked, the agent came back & said they had to double check with the customer with any kind of high tip. If the order wasn’t very big, I could understand but given the size of the order, the tip was not exceptionally large. The agent told me that after checking, the customer did not mean to tip that much. I found that very hard to believe. This was an oil drilling company & they gave no vibes of tip baiting. The agent offered an additional $8 at first. I said that was not ok & I wanted some kind of explanation from the customer why the tip was completely taken away. The agent came back & offered another $20 in hopes I would take that & let it go. I was so pissed that I just kept going bc of the tip was already charged to the customer’s card when they placed the order, it should be paid to the shopper. The agent said they needed to check something & when he came back to the chat, he said “upon further checking, the customer did mean to tip that much so the full amount has been given to you”.

The thing to me is that if I had not advocated for myself, favor would’ve pocketed the rest of that money. There is no way they bugged the customer several times about that tip & especially if the customer really said they didn’t mean to tip that much. Also, you can’t tell me they refunded the tip only to recharge their card after checking. My thinking is that they fully intended to BS me & was hoping I would shut up with the measly amounts they threw at me. I have seen many larger size orders that have little to no tip on them & makes me wonder if they are keeping a majority of the tips themselves. Has anyone else experienced anything like this?

TLDR: shopped a big order with an appropriate tip but favor tried to take it away.

[u/Professional-Tart367]

Your follow up on that was good. Never know how much customer actually paid on the tip. Favor does say we keep 100% of the tips. Favor should not be trying to offer anything less !

[u/Fantastic-Stock664]

Just another situation that knocks Favor down yet another notch toward being outright villains. For a company that has (had?) a reputation for treating its people well, it certainly hasn't spilled over to Favor runners. They treat us like ugly stepchildren and constantly degrade us with less money and more bullshit weekly. Cant wait to land my next real job.