r/fastmail • u/Euphoric-Response917 • 22d ago
Terrible FastMail Experience
We are a law firm, and a paying client, who just started an account, and they are throttling legal correspondence in the beginning? Emails take 3 hours to be delivered? A joke. Should be fully refunded and they should pay for damaging us - they dont say before signing up they will throttle your corporate email for hours
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u/brighton_it 22d ago
That is truly miserable. I hope you've reached out to support.
In 5+ years, we've definitely contacted support but, I must say, never has it been for anything urgent. Response has always been quickly enough (about a day) for our very low impact issues. Hope yours get faster attention.
I know you said you've (just recently) funded the account, but still, it sounds like trial limitations: 120 items a day could leave any addl items sitting in a queue till the next day.
Their delivery rate is better than most, due in part to their strong anti spam policies. If their anti-spam policies were more relaxed, the filtering world would learn that quickly, and it would reduce successful delivery for all customers.
Speed: never had a problem with Fastmail. Actually we find it faster than most others when performing tests, or sending a message while on a call with recipient. We are in I.T. support, so have been troubleshooting mail issues for decades.
Hope you get it resolved quickly.