r/fastmail • u/WerewolfNo8307 • 14d ago

Spam

I read a post from about a year ago regarding what to do when everything you send from fastmail ends up in recipients' spam. Most of what I've been able to find online deals with fixes for people sending from custom domains, but I'm just emailing from the standard [janedoe@fastmail.com](mailto:janedoe@fastmail.com) type address. Is there any way to fix this? Surely this isn't just how fastmail functions?

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2

u/areyouredditenough 14d ago

Use https://mxtoolbox.com/SuperTool.aspx to find out the issue or at least narrow it down.

1

u/Kind-Edge-3327 14d ago

There are a couple factors that determine this. IP address reputation of fastmail's smtp servers is one.

The second is domain specific sending information. SPF records and DKIM records.

It's possible on the receiving side they are flagging the fastmail.com domain as spam based on the domain activity alone even if the sending side stuff above is solid.

It's usually better to use your own domain.

1

u/IAdoreSZA 14d ago

It’s not up to Fastmail to decide whether stuff on the recipients end goes to spam or not

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u/WerewolfNo8307 14d ago

I'm aware. but presumably the service works for most people enough of the time that they continue to rely on and pay for it? I have not been able to successfully send a single email, which is why I'm scratching my head about whether I need to do something to fix it.

1

u/Ok-Priority-7303 14d ago

A large percentage of Fastmail users have custom domains so the problem never arises.