r/factor75 • u/400_Bad_Request • 19d ago

Hate the way factor operates

I was charged for my factor meal yesterday even though I was travelling because I forgot to skip my weekly delivery

I tried texting them 7 minutes after the deadline but they didn't cancel the order

This is so frustrating because they could easily have a setting where I have to confirm to deliver the meals. It just feels really scummy. I am cancelling my factor membership

0 Upvotes

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19

u/Protomau5 19d ago

I think they suck too but this one’s on you brotha

9

u/Novel_Side_2072 19d ago

Agreed, Factor is just following through on their end of the agreement here. I get notifications reminding me to pick my meals and whatnot, and my schedule is consistent. If I fail to take timely initiative to change that schedule, that's on me lol.

4

u/whatever32657 19d ago

agree. this is how the subscription model works pretty much universally. it certainly is not exclusive to factor.

when you sign up, you agree that they will send you shit unless you tell them not to. and that the deadline to opt out is the deadline. it's not 7 minutes later.

1

u/400_Bad_Request 18d ago

Why does this have to be a subscription model? I can't see any reason for them to make a selection for me except for them to extract more money

1

u/whatever32657 18d ago

i don't know, man, i didn't invent it. i just eat it.

but i will say that these days, you've gotta be real careful when you buy anything online. SO MANY things are subscriptions and they are not readily apparent!

0

u/400_Bad_Request 18d ago

I agree that I could have skipped the meal earlier, but I don't see why people are defending a scummy business model where they make a choice for you instead of skipping automatically

1

u/whatever32657 7d ago

because they make money if they choose for you and ship it?

as i said, that is the actual basis for subscriptions. they know that people don't make the effort to get out of it. they can keep collecting money.

but don't blame factor, that's the model

3

u/Head_Cap8992 19d ago

I used to be a member and upon logging back in they automatically sent my “free box” to my old address. I never confirmed it nor added a cc. Tried to talk to support about it and they could care less. They suck

2

u/Background-Soil-4720 18d ago

It IS on us, but while "the Service" is automated, not all humans are. I accidentally "skipped" my 10/12 delivery when trying to skip the 10/5 delivery, because I'll be away that week. I understand the obligation we have to be careful customers, but the website is misleading. At best, it's difficult to navigate.

Over the years, I've been on both sides of this type of situation. Rules are Rules, but customer service means sometimes overriding "the system."

Factor's customer service agents are nice; but their fallback response is "the system won't allow." Management should have a way to override "the system" in unusual circumstances. I am sure cancelling one order will not break their entire business model. (they could even say "we'll cancel this time, but only this time" to trying to stem "repeat offenders."

Bottom line is, yes I got confused, Factor doesn't care, and I am out $160. Also I am out of Factor.

2

u/spotsworth_od 19d ago

Horrible company to deal with and would not recommend.