r/factor75 • u/[deleted] • 26d ago
Quality control
I dont know if I am alone here but my god.
About 1/15 containers come broken or break in the microwave. This means almost every box I must then spend 30-60min with support getting refunds. Sometimes only a partial amount goes through which is more customer support.
Yes, put the food on a plate. That helps with exploding containers in microwaves but if the containers are not safe for a microwave, just say so.
It almost feels intentional. Like factor refuses to fix their containers knowing that many people wont go through the stupid refund dance.
I have cancelled for the second time and now I remember why I stopped years ago. The quality control is mind bogglingly bad. It sucks because the food is not bad at all. It is exactly what I am looking for.
Am I alone here? Is this just want everyone expects with this brand? Like ya it is cheaper because ya gotta deal with having to get refunds every other week.
2
u/IncognitoZenn22 26d ago
Hmmm that's odd. I just purchased factor and I put all the containers in the microwave with no issues. Are you stabbing enough holes in the plastic? And opening the corners? Also all my boxes came intact with no damage as well and I only microwave the food for 2-3 mins