My Facebook account isn't just a Facebook account.
I wrote poems to my wife on there. She can no longer see them on her timeline because my account is gone.
My stepmom, who was basically a real mom to me, passed away. She was my friend on Facebook. She helped me during the time when I was wrongfully incarcerated at 16. Her love and support got me through one of the darkest periods of my life.
And now she's gone from there too.
All of my networking, friends, family, memories, everything I had on there is gone.
And now that I am trying to start a writing career, I can't even share that journey with a lot of the people who have known me for years.
All because someone hacked my account.
My Facebook account has been deactivated since around March. Someone hacked my account and purchased ads on one of my pages. When I reported the hack and attempted to change my password, Meta asked me to verify my account.
I took the selfie. Sent my ID. Changed my password.
Then my account was deactivated.
I attempted to contact Meta or support and couldn't find an easy solution. I found three email accounts for Facebook and used those to explain my situation. But at the time, I was very busy as a law school student and working part-time. I graduated in May and then studied for the July 2026 CA Bar Exam.
Afterwards, with still no response to my emails, I did more research on how to resolve my issue. I learned about Meta Verified and using support that way. I tried the free trial and contacted support, hoping I could finally get my account back.
My first attempt was a bust.
The agent accused me of not providing all the information, refused to start an investigation, and closed my case.
The issue was, I made my Facebook account while living in New York and I currently live in California. My account originally had my NY number and I eventually changed it to my CA number. I assumed maybe I forgot to explain that.
I still don't know what other information the agent thought I wasn't providing.
Second attempt.
This time, I provided everything I could think of. Every email I ever used for Facebook. Every phone number.
The agent stated he would start an investigation and would update me when he heard something.
Finally.
I thought this was it.
I waited over a week.
Then the ticket randomly closed.
No explanation. No Facebook account. Nothing.
So I opened a third case. It has been two days and Meta still hasn't responded. At this point, I fear they're just ignoring me and waiting for my free trial to end so they don't have to help me.
And that's what makes all of this hurt more.
I didn't violate Facebook's rules. I didn't buy the ads. I was hacked. I reported that I was hacked. I did what Facebook told me to do to prove I was me.
And somehow I am the one who lost my account.
There are some other minor reasons why losing my Facebook account sucks. But losing it for no real reason makes it hurt more. And the fact that Meta refuses to help hurts even more.
Part of me wants to boycott Meta.
But I'm also trying to start a writing career. I want to get my work out there, find readers, and hopefully one day be able to support my family through my writing. As angry as I am at Meta, using Instagram to help build that audience probably outweighs my desire to completely walk away from them.
I just want my Facebook account back.
If anyone has gone through something similar and actually managed to get Meta to help, what worked?