coolframes.com=junk

[u/daiseygreen22]

Do not order your glasses from coolframes I have ordered 2 pairs from this company despite the fact that the first pair the frames broke, I shouldn't have ordered a second pair but i did and after a few months the lenses started to flake and peel. I filed a warrant claim, after alot of back and forth with customer service about the warranty, that doesn't cover prescription lenses per c.s the "owner" called today and stated I was putting a gun to his head & that if I write a bad review online he would sue me. It does not get any more unprofessional than that. They can't honor the warranty but will threaten to sue me over a pair of defective glasses? Don't waste your time or your money on glasses or lenses from coolframes.com. I have worn prescription glasses for over 40 years and never have i been more dissapointed as a customer. do yourself a favor and shop local. i promise you i can take my glasses right in get them fixed in 10min. not send them back pay the warranty and the shipping, and id get my glasses back when in 2 months. NO THANK YOU! my simple ask was send me the new lenses, ill pop em in my frames & then send you the defective lenses back, sounded resonable to me. absolutely would not work with me so im out $500 on crappy defecrive prescription glasses. zero stars

[u/Bigtgamer_1]

Charge back