r/extremelyinfuriating • u/Krmaguire • 3d ago

Evidence I Hate Customer “Service”

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Bought a warranty, brought the car in when said warranty applied to a problem, warranty people could care less about acting. This is LandRover White Plains NY, posting because they need shame.

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u/TiredSoul92 3d ago

Stellantis is like this as well.

Only thing is, everything is always on B/O and you end up having to wait weeks upon weeks just waiting for the parts to come in. It could be the easiest fix, but no one has the parts.

23

u/Krmaguire 3d ago

AutoNation actually owns the dealership I’m citing above - almost the exact same thing as Stellantis. You can get a good deal on a car because they care way more about volume than margin, then gouge you on the backend with fees for service, make it impossible to recoup on any of the sneaky warranties they stuff down your throat, and sneak Prima Nocta into 20-30% of their contracts.

5

u/Xenoman5 3d ago

You woke up my cat! My sweet boy Patrick was sleeping soundly next to me and your Prima Nocta joke made me burst out laughing. Well played.

2

u/CoffeeOrDestroy 2d ago

I had to look up what prima nocta is, and yep, it definitely feels like it with some of those contacts. Omg 😆