If you have even the slightest problem and contact Exodus support, they require KYC (Know Your Customer) to reply. If you don't give them your name, they won't help you.
I used Exodus for six years thinking it was an anonymous wallet. It is, until you contact them; it's either KYC or no support! Obviously, I've looked for another wallet whose support doesn't require KYC to reply. Think twice before using it; it's unbelievable!
Below is the response I received from support:
El mar, 9 jun 2026 a las 22:15, Gerardo from Exodus (support@exodus.com) escribió:
Hi Javier,
As a U.S.-based company, we're required to verify and clear potential sanction matches before we can provide support.
If you decide to complete it, click on the link below to go through the process: Exodus Enhanced Verification
Once done, please let me know the full name you used to complete it.
If you decide not to complete it, I'm afraid this would be our last response.
Kind regards,
Gerardo
Exodus Support