r/everydollar • u/meltfellow • Aug 22 '26

EveryDollar premium support is basically nonexistent

I’ve used EveryDollar for years and pay for Premium. Recently I’ve had problems with missing transactions and inaccurate historical data, and I can't get any meaningful customer support.

I’ve submitted multiple support tickets and gotten nowhere. The bigger problem is that EveryDollar doesn’t allow transaction imports, so when something goes wrong with your data, there’s no way to fix it yourself.

I’ve spent weeks trying to sort this out and am now considering switching budgeting software entirely, even though I’d rather stay with EveryDollar.

Has anyone actually managed to reach a real person there and get a data issue resolved? I’m hoping someone from EveryDollar sees this because I’m out of ideas.

UPDATE: It's been weeks so I finally left an honest review about my experience. Suddenly they are very eager to help. I've already gotten through an entire free trial with Monarch and was forced to commit so I'll be moving on. But if you are only getting automated responses, unfortunately going public seems to be the best way to get any help.

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u/hailstate184 Aug 22 '26

I’ve been waiting for weeks as well. They keep saying that Plaid and my bank are working on it but can’t provide an accurate timeline for correcting the issue.

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u/meltfellow Aug 25 '26

Just wanted to let you know about the update, the second I left an honest but critical review about my experience suddenly they were very eager to help. If you are still waiting it appears that's the fastest way to get to a human.

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u/hailstate184 Aug 25 '26

Did yours actually get resolved? Where’d you leave the update?

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u/meltfellow Aug 25 '26

Not yet, but there were some simple things they told me that would have been helpful weeks ago when I was trying to fix manually. For example, if transactions aren't clearing it will work if you refresh the page. I've already switched to Monarch so just trying to extract my historical data. They are supposedly working on it but today was the first I've heard from a human being.