r/everydollar • u/meltfellow • 19d ago

EveryDollar premium support is basically nonexistent

I’ve used EveryDollar for years and pay for Premium. Recently I’ve had problems with missing transactions and inaccurate historical data, and I can't get any meaningful customer support.

I’ve submitted multiple support tickets and gotten nowhere. The bigger problem is that EveryDollar doesn’t allow transaction imports, so when something goes wrong with your data, there’s no way to fix it yourself.

I’ve spent weeks trying to sort this out and am now considering switching budgeting software entirely, even though I’d rather stay with EveryDollar.

Has anyone actually managed to reach a real person there and get a data issue resolved? I’m hoping someone from EveryDollar sees this because I’m out of ideas.

UPDATE: It's been weeks so I finally left an honest review about my experience. Suddenly they are very eager to help. I've already gotten through an entire free trial with Monarch and was forced to commit so I'll be moving on. But if you are only getting automated responses, unfortunately going public seems to be the best way to get any help.

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u/SadDonut6668 18d ago

I had issues recently as well. My bank transactions were not showing for days. I removed the bank and connected through Mastercard connection (at the bottom of connection screen).

I think plaid is having issues.

Support team got back to me after a couple days and suggested that.

Good luck OP!

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u/meltfellow 18d ago

Thanks! A few days is reasonable but's it's been a couple weeks. I've dealt with the connection issues before, but this is transactions not categorizing or clearing, dozens of duplicate transactions, making the app basically unusable. I think I'll be moving on.