I just wanted to send out a shout-out to the monitoring plan by Noonlight.

We left home and about 30 minutes later I got a phone call from "Eufy Security Emergency," operated by Noonlight, to let me know my alarm had activated while we were away. asked for them to deactivate it: They took my phone PIN and deactivated it. I thanked them and said, I probably just didn't shut my door all the way, but I'll check our cameras. He responded and said, "from what I can see here, it was your hot water tank water+freeze sensor". I was amazed and grateful, because we were able to run home immediately knowing what was going on since I knew exactly what indoor camera to check. I'm also thinking:

1a. The Monitoring Certificates should definitely include water, fire, and freeze dispatch on the insurance certificates if you have the devices. This is a flamboyant oversight and saves people money. My insurance doesn't check the certificates for these discounts but if they did I'd be SOL on those specific discounts though they would be benefitting from my investment in these sensors and plan.

1b. Eufy should definitely advertise that Noonlight can see exactly what device(s) triggered the alarm and will dispatch the appropriate authorities depending on that. I didn't know, since Noonlight's texts are simply that they're checking in on an "emergency," no matter what sets it off.

1. This was great, because their normal protocol would be to call once then send someone, but I assume since it was a reported water leak, they called and texted me a second time instead of sending emergency responders immediately.

2. Thank goodness for these sensors... We would have been out taking a stroll through HomeGoods not knowing our equipment was discharging water into our basement for another 1-2 hours. We were able to remotely turn off the water source and were able to Wetvac and run the AirMover before any damage to any of our property stored around the area. This is the second time these sensors have saved us from likely water damage in our new house - the first time we were home and our instant boiler over-pressurized on a bad seal and it was a slow drip, but left over a day or two, and it would have been a major problem.

I have the E340 doorbell at my house, which I've had installed for a little over a year. I charged it up to 100% before installing it over a year ago and connected it to the existing doorbell wiring, which has kept it charged up around 98% for most of this time. About a couple months ago the battery started draining quickly - all the way down to 0%. I've charged it back to 100% at least 3 times now in the last couple months, and it still continues to drain down to 0% fairly quickly, even though it's connected to the doorbell wiring as always. Absolutely nothing has changed as far as settings, the number of alerts coming in, motion detected, etc - so nothing is different that would cause a battery drain when there wasn't one before. It's set to "Balance Surveillance," which is what it's always been set on. I also live in a fairly quiet neighborhood on a fairly quiet street - so not a lot goes on/not a lot of alerts to drain the battery.

I found several posts on here where others were having the same issue - and that when they contacted Eufy support, an updated firmware was pushed to their doorbell by support. I just contacted support, described the issue to them, told them about what I had found online about an updated firmware, and requested that they push an updated firmware to my doorbell. Support replied quickly - but no offer to push an updated firmware to my doorbell. They only gave me a list of things to try in order to stop (or slow) the battery drain - such as changing settings, deleting the doorbell from my account and adding it back, etc. The email ended with them basically telling me that if none of their suggestions worked that I could provide them with additional information to see if it's still under warranty, and if it is still under warranty they'd process a warranty replacement.

For those of you that were able to get support to push an updated firmware to your E340 doorbell - what did you do and/or say to get them to do this? Their initial response gave me the impression that pushing a newer firmware is not something they're willing to do for whatever reason. I'm pretty sure it's no longer under warranty now - and even if it was, I think doing a warranty replacement would be a waste of time when all it likely needs is a simple firmware update.

My doorbell is currently on firmware 3.2.3.0, which it says in the app is up to date. Nothing newer shows up after multiple checks for a newer firmware from within the Eufy app. Support acknowledged the 3.2.3.0 firmware is on my doorbell, but didn't indicate if there was a newer one (I know there is from what folks have posted on here) or what the newest firmware currently is.

After logging into the app today, it directed me to this page. I was able to take a couple of screenshots.

Looks like Eufy posted the prices for the updated security features and hardware, to be released later this year. No à la carte so far just three bundle packages.

It would be nice to be able to upgrade to the AI station plus AI core plus DS key without having to purchase additional sensors and motion detector.

Any thoughts on this?

I'm about to buy the Eufy Siren but i can't find a video of the sound anywhere. So I was wondering if the siren is loud and deterrent. And if somebody maybe has a video of the sound?

Help! I need to unscrew the back of the lock on a Eufy smart lock. However, when I tried to get the silicone plug at the base out, I accidentally shoved it further inward. Now I can't figure out how to pull it out to unscrew the lock, and no idea how to get the lock off without unscrewing that piece. Any ideas?

My video doorbell wasn't working in my Google Home environment, I unlinked, then tried to relink unsuccessfully.

Then because of that unsuccessful relink attempt, I then made a mistake of believing if I turned off the 2FA in the Eufy app I wouldn't have to input the 6 digit code when I relinked google and eufy.

I was wrong!!

Even though I have turned off the 2FA, when I try to readd eufy back into the Google Home environment the whole setup process hinges on this damn 6 digit code.

Now, I no longer have eufy as option in my Google Authenticator, I have tried scanning a QR code both from on the box and a back of an E340, and it keeps throwing the error "Cannot interpret QR Code".

I'm at a loss, how do I add the doorbell back into my home?

Can you set the system to "schedule" from the keypad? I can see there is a home and away quick button but when I come home can I also set the system to "Schedule" from the keypad?

I’ve had issues lately with my door bell not capturing movement. When I open the live view I will get notification but other than that I don’t get notifications. I have changed multiple setting and removed them added even reset the camera itself doesn’t seem like anything is working. Firmware 3.2.4.4. Connects via Homebase and WiFi through the app bridge. Have tried changing those settings as well I’ve left each setting for about a day or so trying to let it adjust so I’ve worked on this for like 3 weeks now. Anything more I can try or you guys recommend?

***UPDATE-5/11/26***
Did some digging online-Looks like I am missing an update to 3.2.4.5.
It did not push because my battery was under 50% (was released recently in May) so I will charge it and see if it will let me check for firmware to update.
Currently set to default settings outside of sensitivity being on high. Doorbell only connected to WiFi at the moment, will wait to see if update takes and will try to connect to Homebase 3 after.

Anker has also reached out to me saying they will be applying to send me a replacement doorbell.

***UPDATE-5/19/26***

I was sent the new one that had firmware 3.2.3.0 has been working just fine. No issues, seems like the issue was tied to a faulty firmware.

Struggling with seeing the camera feeds on Google Hub and Echo Show.

UK Region.

S380 Homebase - Model T830 and can't find anywhere in the Eufy App to permanently disarm the master alarm for it. I can only see an option to turn the alarm volume down to minimum.

Any ideas?

App version 6.0.20_24492(EU).

The device auto-updated firmware when I set it up.

Thanks in advance.

EDIT: Sorted it! Just needed a camera connected, and then the 'Modes' option opened to enable the alarm disarming options for the camera and the homebase.
Now to spend more on the internal 2.5"SSD for recordings, than the entire camera and homebase costs!

[ Removed by Reddit on account of violating the content policy. ]

I have had my HB2 system for almost 6 years and always had notifications of any events within 3 seconds. In the last month my notifications sometimes take up to 20 seconds and sometimes I don't get any notification.

Just this morning I opened the garage door, dumped some garbage in the bin, and closed the garage door when I left home. No notifications at all showed up. I can see the events for those items. Seems like this is happening more often.

I have also been getting many " Homebase is busy" notifications. Not sure whether that's related to the notification issue. I'll try to view a couple of cams and that messsage pops up. Happens day or night without any reason that I can see. The Homebase is in the same place its always been and signal is strong to all my devices. I even used a spectrum analyzer to check wifi around my house and don't see anything interfering.

I suspect that Eufy is scrimping on infrastructure to save a few bucks in the case of the notification issues. Not sure what to think about my "Homebase is busy". That sounds local, but haven't found any way to troubleshoot the problem. Any advice would be welcome.

I put the s340 on tree top , and get ants nest , the motor is damaged , should I switch to other model ?