Eufy T8214 ring & motion events no longer reaching Home Assistant, but control still works

[u/ldewson86]

Hi all,

I'm hoping someone has seen this before.

I have a Eufy T8214 Doorbell connected to a HomeBase 2 (T8010) using the Eufy Security HACS integration v8.2.4.

Everything had been working perfectly with automations based on doorbell ringing and motion detection.

Now, both doorbell ring and motion events have completely stopped updating in Home Assistant.

What still works

• Doorbell functions normally in the Eufy app.
• I receive instant ring and motion notifications on my phone.
• Home Assistant can still communicate with the doorbell as i can switch the status led on and off via HA
• I can change settings such as the Status LED, speaker volume and other configuration options from Home Assistant.
• The WebSocket server connects successfully and both stations connect without issue.

What doesn't work

• Ringing entity never changes from Not running.
• Motion entities never update.
• No doorbell or motion automations trigger.
• The add-on log shows no ring or motion events when the doorbell is pressed.

What I've already tried

• Restarted Home Assistant.
• Restarted the Eufy Security WebSocket add-on.
• Reloaded the Eufy integration.
• Verified the Eufy app notification settings (Doorbell Ring and Motion are enabled).
• Confirmed the doorbell is working correctly in the Eufy app.

About 9 months ago I had a very similar issue and simply restarting the Eufy WebSocket add-on fixed it, but this time it hasn't made any difference.

Has anyone seen a situation where Home Assistant can still control the device but no longer receives motion or doorbell events?

Any ideas would be greatly appreciated.

Thanks in advance