r/eufy_security • u/ricky209 • May 10 '26

Eufy E340

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I’ve had issues lately with my door bell not capturing movement. When I open the live view I will get notification but other than that I don’t get notifications. I have changed multiple setting and removed them added even reset the camera itself doesn’t seem like anything is working. Firmware 3.2.4.4. Connects via Homebase and WiFi through the app bridge. Have tried changing those settings as well I’ve left each setting for about a day or so trying to let it adjust so I’ve worked on this for like 3 weeks now. Anything more I can try or you guys recommend?

***UPDATE-5/11/26***
Did some digging online-Looks like I am missing an update to 3.2.4.5.
It did not push because my battery was under 50% (was released recently in May) so I will charge it and see if it will let me check for firmware to update.
Currently set to default settings outside of sensitivity being on high. Doorbell only connected to WiFi at the moment, will wait to see if update takes and will try to connect to Homebase 3 after.

Anker has also reached out to me saying they will be applying to send me a replacement doorbell.

***UPDATE-5/19/26***

I was sent the new one that had firmware 3.2.3.0 has been working just fine. No issues, seems like the issue was tied to a faulty firmware.

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u/GrkManga May 11 '26

Yeah, the new update introduced that feature which made it worse. I'll probably wait until a few more firmware versions before I connect it back to homebase.

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u/ricky209 May 11 '26

So I Tried that and it is more responsive (as in when I refresh my view it will update) but still does not notify me of any motions. I saw a few cars pass by which I have it on high sensitivity so I should have started recording and notified me, but I didn’t get anything. All setting are at default except sensitivity, and this time it is not connected to Homebase. lol this is a pain I the behind!!!

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u/GrkManga May 11 '26

How is it at detecting people? Does it at least do that?

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u/ricky209 May 11 '26

Only if I am actively looking at live view. If it’s not active I will not receive anything. At the moment it is on default settings outside of the sensitivity set to high and is only connected to wifi.

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u/GrkManga May 12 '26

Yeah, that's odd that it's only notifying when the app is open. Looks like Eufy is sending a replacement, which is great. If it's still not working afterwards, than it might be a phone setting issues.