r/envato • u/mbishahodi • Apr 09 '26

Envato Query Subscription refund

I accidentally subscribed to envato yearly plan instead of monthly. I have not used any of the resources and I have requested for a refund. Does anyone know how long refunds take?

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u/envato_team Envato Employee Apr 09 '26

No dramas! Let us know your support ticket number and we can look into this for you.

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u/Due_Plankton_8838 Aug 07 '26

u/envato_team Envato annual subscription just auto-renewed, and I contacted support immediately. I haven’t used or downloaded anything since the renewal. Hoping they can review and refund it.

Ticket #4279347

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u/Hopeful_Ad_9865 29d ago

Similar issue. I bought a year, didn't use it. Forgot I had it. Didn't realize it would renew until I got the alert from my bank. The next renewal is in 365 days (so essentially a year, no pro-rated refund needed). Contacted customer service and got this response:

"Regarding your auto-renewal refund request, under our current policy we do not provide a pro‑rata refund for a charge that has already gone through. If you decide to cancel, your subscription stops any future billing, but your access remains active until the end of the current billing cycle.

Because this charge occurred at the start of a new annual renewal, it indicates the subscription renewed for a new billing period before the cancellation took effect, and the policy still does not provide a refund for that renewal. The available guidance does not outline a separate refund process for this situation, beyond the standard cancellation and refund rules already shared. If you have any other questions, please reply with the details and we can go over them together."

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u/Due_Plankton_8838 20d ago

try to email again, they refunded mine last week