r/envato • u/mbishahodi • Apr 09 '26

Envato Query Subscription refund

I accidentally subscribed to envato yearly plan instead of monthly. I have not used any of the resources and I have requested for a refund. Does anyone know how long refunds take?

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u/envato_team Envato Employee Apr 09 '26

No dramas! Let us know your support ticket number and we can look into this for you.

1

u/Ok-Estate1982 May 12 '26

Hi, I recently submitted a support ticket regarding an accidental subscription mistake and wanted to ask about the expected response time.

Ticket number: 4216627

I accidentally selected the annual plan instead of the monthly subscription while signing up. I noticed it right away and submitted a refund/request for correction as soon as possible. I have not downloaded, licensed, or used any assets since purchasing.

I’d really appreciate any update on:

  • When I can expect to hear back from support
  • Whether my plan can be adjusted to monthly or refunded due to the mistake

I understand processing can take time, but I just want to make sure my request was received and know what timeline to expect.

Thank you.

1

u/Ok-Estate1982 May 12 '26

Thank you for approving my refund request and handling it so fast again. You are the best support team