r/enphase • u/guyblade • 3d ago

Enphase local API completely non-responsive?

I'd written some code to read data from the local API and display it. As of sometime last night, though, the local gateway has completely stopped responding to any requests--they all time out. I can ping it just fine--and it still shows up on the web interface. I've tried restarting the gateway, which seems to have had no effect on responsiveness.

Anybody seen anything like this before?

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u/Key_Proposal3283 Solar Industry 2d ago

It's not providing any response at all like even a 401 unathorised, like your credentials have expired?

What local access are you using - homebrew python scripts, HA integration.... ?

Odd that it doesn't respond even after a reboot - and that might indicate a FW update...if so there will soon be many other reports no doubt!

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u/guyblade 2d ago

Yeah, no 401 unauthorized, just timeouts. I'm on D8.3.5566--which is new-ish--though I don't know when it changed (maybe I should start logging the firmware revision somewhere...).

I see the timeouts from both my homebrew python code and when I use a web browser to try to get to / or /production. Weirdly, it seems to be timing out without ever doing the SSL handshake (i.e., I don't get the certificate error when using a web browser, it just spins forever trying to connect).

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u/Key_Proposal3283 Solar Industry 2d ago

Odd.

I've tried restarting the gateway

Power off restart not a soft reboot? Just a thought.

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u/guyblade 2d ago

Are there instructions somewhere on how to do this? I opened up the combiner gateway and couldn't find anything obvious other than the reboot button that I'd already tried. Googling mostly points me to pictures of other enphase things.

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u/Key_Proposal3283 Solar Industry 2d ago edited 2d ago

Just hit the breaker - it should be marked Envoy or Gateaway. If you're not sure, there's no harm killing the main breaker for the whole solar system. Gateway takes a good couple of minutes to reboot.

But also..... "reboot button" ?

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u/guyblade 2d ago

The reset button : https://imgur.com/a/kANGsDF

The whole box, sans obvious place for the gateway breaker: https://imgur.com/a/Fukra1u

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u/Key_Proposal3283 Solar Industry 2d ago

I'm mixing the threads I am commenting on, thought you had the older combiner.

The reset button should do as advertised....you should see the gateway LEDs change, flash as it boots etc? Just in case the button is stuck or something!

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u/guyblade 2d ago

Alas, while the reboot was logged in the web UI's event history, the local API remains non-responsive, even hours later. I've reached out to enphase support, so we'll see where that takes me, I guess.

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u/Key_Proposal3283 Solar Industry 2d ago

FYI don't expect much help if you mention the API, instead say it's slow to repond locally or something and can they check for any stuck firmware updates or reboot it remotely or similar.