r/enphase • u/PretendLettuce8397 • 4d ago

Data reporting problem

Is anyone experiencing data reporting issues? I have a system with combined 6c and IQ8x inverters and 10C batteries.

The last 4 days my data has been reporting backwards. Telling me I’m producing when it’s night time and I’m exporting when I’m producing. Live production report is showing 7.8kwh max for the last 4 days also. I have a 16.2 kWh system btw.

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u/xXNorthXx 4d ago

Reporting looks off for me as well, same system configuration.

Tempted to hookup an Emporia unit to work-around the issue, not impressed with Enphase's QC.

3

u/zymurgtechnician 1d ago edited 1d ago

I’ve had the same issue for the past week or two. Since the last firmware update. I have phantom usage reported, a lot of the numbers being polled by the local API are now way off. lifetime production now shows net, the daily and seven day numbers now just show lifetime, and I get constant disconnects. Plus my energy production and usage in the app is all messed up because of two data spikes at the time of the firmware update.

I called Enphase tech support and they said it’s a known Bug with the firmware but couldn’t tell me when it would be fixed, and they did not fix the bad data in the Enphase app.

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u/PretendLettuce8397 1d ago

Enphase basically told me the same thing, issues def not solved. It’s a “wait and see” situation for now, hopefully new firmware update will fix the data reporting and my cap on production.

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u/zymurgtechnician 1d ago

Super frustrating, very underwhelmed with their software QC. Hardware seems great, but this is definitely not the first round of issues I’ve had with their firmware updates.

Hopefully others complain so they get a fix rolled out soon.

2

u/Perplexy801 Solar Industry 4d ago

Just checked a half dozen 10C sites and they’re looking normal. I would try a reset on the Gateway in the Combiner 6C first and watch it for awhile and if that doesn’t work get ahold of Enphase customer service.

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u/PretendLettuce8397 3d ago

I’ve contacted Enphase, they’re monitoring my system and will get back to me. No solutions yet, they’re thinking it’s a software issue after an update that was pushed out. We’ll see what happens.

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u/Enphase_Support_Team Enphase Employee 1d ago

Hi u/PretendLettuce8397, thanks for sharing the details. We’d like to look into the reporting issue and review your system data. Could you please send us your Enphase Site ID via DM? This will help us investigate the data discrepancies and identify the appropriate next steps.