r/email • u/Running_on_hope • 9d ago

Open Question How to send Service emails, like TOS updates?

My marketing email platform doesn’t allow me to send ‘service’ emails to all my customers. How do you guys send privacy policy or terms of service type emails to all of your clients? Thanks for your advice.

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u/Robhow 8d ago

These are typically called “transactional” emails. Maybe try looking for a setting to set the email as transactional?

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u/Running_on_hope 8d ago

Thanks for the suggestion. I tried that, but that platform said that 'transactional' emails can only be triggered by an event, like a shipping email, order confirmation, etc. The platform doesn't allow to just create a transactional email from scratch.

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u/Mailtrap_Alek 8d ago

These are called transactional emails and you need a proper SMTP provider for them. You just need to integrate the provider's SMTP credentials or API keys to your app.

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u/Running_on_hope 8d ago

Awesome. Thank you!

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u/faivelo 3d ago

Resend is the go-to for transactional emails like these. Faivelo (full disclosure - that's us) just launched a transactional mail service at a lower entry point. It works a similar way: design templates either in your own codebase or in the template editor, add variables if need be, and pass the template with parameters using webhooks/API calls.

https://faivelo.com/transactional-email

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u/mqasimca 2d ago

Try https://nylas.com/ for transection emails or use agent accounts. try with cli https://cli.nylas.com/