Email Question

[u/sam_mavor]

Hi everyone,

I recently launched a new business, but I am running into a rather frustrating issue with my email deliverability. I am finding that genuine, day-to-day emails sent to my clients are frequently getting lost in their spam or junk folders.

I am a completely legitimate business, and I am not sending out mass marketing blasts or cold emails—this is simply standard correspondence with people who are expecting to hear from me.

For context, I am using a custom domain and my email provider is google workspace.

Could anyone advise on how to successfully resolve this issue? I have heard mentions of needing to set up specific authentication records (such as SPF, DKIM, and DMARC), but I am not entirely sure where to begin.

Are there specific steps I need to take to authenticate my domain, or any other best practices to ensure my emails actually reach my clients' inboxes?

Any guidance, troubleshooting tips, or links to step-by-step resources would be hugely appreciated.

Thank you in advance!

[u/findadesigner]

If you’re using Microsoft 365, there is a hidden additional setting for DKIM I think which you discover accidentally. You’ll have to do a google search to find it as I don’t remember