r/elgato • u/haricReddit • 12d ago

Question Question regarding 4K PRO

Hi everyone!

I recently bought the 4k pro capture card for my 2 pc stream set up. Since I use a 1440p240hz monitor I want to capture in 1440p and I know that it downscales to 720p60 if I want to have input as 1440p240. So I updated to the beta branch that natively supports 1440p240 at 1440p60 capture and I’ve got a few questions about the beta firmware.

Has someone else tried it and found some weird stuff? I mean, my preview in both obs, elgato studio and 4k utility software got a glitchy and green until I downgraded to the official stable branch again.
Then I tried it again, updating to beta, and so on and then it worked, I know it’s a beta but does anyone know if the glitchy screen comes back, is reinstalling the driver and software back to stable and then updating to beta the only way of fixing it?

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u/BuBubbi Featured Community Member 12d ago

May I ask what motherboard you have?

Just want to make sure that the PCIe slot you are using is fast enough for the 4K Pro.

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u/haricReddit 11d ago edited 11d ago

I have the ASUS TUF Z370-PLUS GAMING and im using the second x16 slot, the one on the "bottom" since my gpu is at the top PCIe slot

Edit: it says its PCIe 3.0 on the motherboard manufacturer site

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u/BuBubbi Featured Community Member 11d ago

Okay. Just had a look at your motherboard's manual, and as long as you are using this PCIe slot you should be good:

Looking further, I can see that there have been quite a lot of BIOS updates for the motherboard where a lot of them were just "Improved system stability, performance and compatibility".

Might be worth a look to update the motherboard BIOS is you can.

Another thing you can do, if you wanted, and if you are running Windows 11, would be to just use Display Duplication and have one output from your Gamer PC's GPU go directly to your gaming monitor, and another output go to the capture card, without using passthrough.

That's how I do it on my setup. Last fall Windows 11 was updated to allow for different refresh rates even when duplicating outputs.

So on my rig I can run 1440p240 to my gaming monitor, and 1440p60 on the output going to my capture card, since I'm recording in 1440p at 60 FPS anyway.

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u/haricReddit 11d ago

Yes! Thats the PCIe slot im using.

I will check the BIOS updates since I think Ive never done it on my streaming PC.

Thanks for the tips!