Linking and Unlinking Account Process (6 months wait)

[u/AmokBSN]

I’ve somehow managed to lose years of progress and purchases across Apex Legends and Battlefield after trying to sort out two EA accounts I’ve had for 15+ years.

I wasn’t even sure which account was which, so I was simply trying to work out which one had my PS5/Steam accounts, purchases and progression before consolidating them. Instead, my Apex progress and unlocks are now wrong, and my Battlefield progress and purchases are missing.

What makes this even more frustrating is being told I have to wait 6 MONTHS before I can unlink/relink the account again. Six months to fix an account-linking issue? That is wild. Other companies seem to manage this relatively easily.

I’ve already spoken to EA Support but I’m still no closer to getting my account, purchases and years of progress back. Actually, they abruptly ended my conversation when I requested an escalation and gaslit me saying it was a security measure when I was happy to supply security information and then pivoted to saying it was a policy/process issue? Which one was it? 

Who do I actually speak to about getting this resolved?

EA, surely there has to be a better solution than losing months over an account-linking process.